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How Can We Assist?

At The Edible Design Co, the complete satisfaction of our customers is our top priority.

Check out some of our frequently asked questions below to get the information you’re looking for.

Contact us with any other thoughts or questions.

  • What is an edible topper?
    Glad you asked! Our edible toppers are personalized drink or cupcake garnishes to make your presentation unique and special. It allows you to decorate your signature drinks or pastries with anything you can imagine; ie. monograms, photos, even pet head cut-outs! They are made with 100% edible ingredients, so your guests can eat them or just put them aside as they would any other garnish.
  • How long will my order last?
    Wafer paper drink toppers should be stored in cool, dark place in the sealed plastic bag in which they are shipped. Do not refrigerate or freeze. They will keep indefinitely. However, edible inks may fade if exposed to light for extended periods. Clear edible paper drink toppers should be stored in cool, dark place in the sealed plastic bag in which they are shipped. Do not refrigerate or freeze. They will keep indefinitely. However, edible inks may fade if exposed to light for extended periods.
  • What size topper should I order?
  • How do I order?
    1. Choose your product, then choose the amount of different images you would like per order. 2. Choose whether you want text added to your topper design or not. ----If you want a message added to your image choose the ADD TEXT option, if you just want your image or if your image already has text then choose the NO TEXT option. ------If you choose the ADD TEXT option, a proof will be sent for approval, if not approved within 3 days, we assume that the image is good to print and we will ship. 3. If your order requires an image, click on the Image Upload button on the product page or at the footer of the website. Fill out the form and attach the photo(s) you would like to use. Click submit to send the images to us. 4. Add item to cart and check out.
  • What is your processing time?
    Here are our shipping speeds according to each shipping option from fastest to slowest: Express Shipping + Fast Processing ($35) - 1 to 2 Day Guaranteed FedEx Shipping + Fast Processing ($25)*** - 2 Day Guaranteed Priority Shipping + Fast Processing ($10) - 2 to 5 Days Not Guaranteed Standard Shipping ($4) - 1 to 2 weeks Not Guaranteed - Regular Processing NOTE: Our regular processing time is 2 to 4 days (not including weekends) Our fast processing time is 1 to 2 days. Please keep in mind we will not ship your order until proof has been approved, so if you are in a rush, please keep an eye out for our messages.
  • Will you send a proof?
    Depending on the product, a digital proof will be emailed to you for approval. If not approved within 2 days, it will be considered approved. I DO NOT SEND PHYSICAL PROOFS OR SAMPLES.
  • How long will my topper last in my drink?
    Times vary according to the consistency of the drink. Foamy or thicker liquids will allow the toppers to last longer, while thinner liquids will cause the topper to lose its shape faster. Wafer paper toppers will last around 10 to 25 minutes with the image intact. Clear edible toppers will last 5 to 20 minutes with image intact. Please note: The toppers don't completely dissolve into the drink. After the image is gone, people either eat it or put it aside. Dunking the topper into the drink or getting the image wet will cause the ink to lift and run into the drink.
  • What is my order printed on?
    Your order will be printed on edible sheets. There are three kinds that we use: Wafer paper, Icing sheets, and clear edible sheets.
  • How is my order made?
    Your order is completed by a printer that uses high quality edible inks. The inks are a food coloring mixture that are designed to work with these edible papers, and produce high quality renders of the image provided. Finally, we cut and package your order in stay flat envelopes that will help with the travel during shipping.
  • What is wafer paper?
    Wafer paper is a tasteless edible paper made from potato starch and olive oil. It stays rather firm and papery and the consistency is similar to communion wafers. The ingredients for Wafer paper are: Potato Starch, Water, Sunflower Oil, Sucralose E955, Vanilla Flavoring.
  • What is a clear edible sheet?
    The clear edible sheet is a tasteless edible paper.. It melts right onto your drink. The ingredients for the edible clear sheet are: Water, Glycerine, Sorbitol, Pullulan, Oxidized Hydroxypropyl Starch, Sodium Alginate, Potassium Sorbate.
  • What are icing toppers?
    Icing toppers are toppers made from flexible sugar sheets. They are perfect for placing on cakes, cupcakes, and desserts. It works with whipped cream, butter cream, fondant, and regular icing. Icing Topper Ingredients: Modified starches (Distarch phosphate, aetylated distarch adipate), maltodextrin, humectants (Glycerin), white sugar, dextrose, stabilizer (Acacia gum, Microcrystalline cellulose, Xanthan gum), emulsifiers (Polyoxyethylene sorbitan monostearate, Mono and diglycerides of fatty acids, sorbitan monostearate), acidity regulator (citric acid), preservative (postassium sorbate), food color (Titanium dioxide), flavors.
  • What kind of inks do we use?
    Our inks are 100% edible and safe to consume. They are food coloring that has been formulated to be able to produce high quality vibrant images. Ink Ingredients: Water, humectant, glycerin, coloring: red 40, blue 1, red 3, yellow 5.
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